Since its inception in 2001, over 110 million Xbox consoles, including the original, 360 and One, have sold worldwide. Aside spawning many successful video game franchises, the brand also represents mobile applications, streaming media and online services under the Xbox LIVE label. However, the success of the product is only as strong as the team of experts that helps maintain it. Microsoft had conducted extensive R&D and testing on their Xbox products, resulting in a virtually endless source of troubleshooting, diagnostic and step-by-step repair solutions that needed to be readily available to the customer in an intuitive and accessible form. Red Sky accepted the challenge of providing the end user with the least frustrating solution.