XBOX SUPPORT

The Challenge

Since its inception in 2001, over 110 million Xbox consoles, including the original, 360 and One, have sold worldwide. Aside spawning many successful video game franchises, the brand also represents mobile applications, streaming media and online services under the Xbox LIVE label. However, the success of the product is only as strong as the team of experts that helps maintain it. Microsoft had conducted extensive R&D and testing on their Xbox products, resulting in a virtually endless source of troubleshooting, diagnostic and step-by-step repair solutions that needed to be readily available to the customer in an intuitive and accessible form. Red Sky accepted the challenge of providing the end user with the least frustrating solution.
SERVICES RENDERED
WEB EXPERIENCE
UX/UI DESIGN
PROJECT MANAGEMENT
Red Sky Case Study Xbox Support pages
Aside spawning many successful video game franchises, the brand also represents mobile applications, streaming media and online services under the Xbox LIVE label.
OUR Solution
We approached the challenge of parsing through boundless tomes of diagnostic manuals and troubleshooting research and development with systematic logic and good old-fashioned puzzle solving. Complimenting Microsof'’s live call center, we provided a comprehensive online step-by-step user experience. Our design strategy was 2 part; we would develop a cohesive web shell wireframe designed to clearly and concisely present the end user with an easy to use interface and derive a backend system that would analyze the seemingly insurmountable information, paring it down to only the most pertinent steps.
Red Sky Case Study Xbox Support wireframe
Complimenting Microsoft's live call center, we provided a comprehensive online step-by-step user experience.